The AI hub: an agent that follows your company's rules
A chatbot that answers “please check with a manager” to every question only annoys customers. A useful agent knows your prices and rules, answers to the point and takes the request through to a result — a booking, an order, an invoice. The AI hub in EYWA for Business puts AI on top of your processes and data.
An agent in the channel — by your rules
The agent replies to customers in the channel where they write. You decide how it answers, what it may promise and when to call a person. For typical situations there are macros and ready-made Skills playbooks, so you don't start from scratch.
A knowledge base built on company documents
Connect your documents: policies, price lists, scripts. The agent looks for the answer in them and replies from your data, not from general knowledge off the internet.
If the documents don't have the answer, the agent shouldn't make one up: set a rule for such cases — hand the question to an agent in the contact center queue.
Tools: bookings, orders, invoices
The agent doesn't just answer — it acts: it creates a booking, an order or an invoice in the system. The customer agreed in the chat, and the booking is already in the schedule and the order in the system.
- “Book me for Friday” — a booking in the schedule.
- “Order two sets, delivery tomorrow” — an order in the system.
- “Invoice my company” — an invoice for the customer.
Memory and scheduled jobs
The agent remembers customers across conversations: a returning customer doesn't have to explain again who they are and what they ordered. And the agent runs scheduled jobs itself — for example, reviewing the day's conversations every evening.
Alongside the contact center and telephony
The agent works in the same channels as your contact center agents, while calls go through telephony, where a voice agent answers inbound calls. Conversation review shows where the agent copes and where the rules or documents need filling in.
Bottom line
The EYWA AI hub is an agent that answers by your rules and documents, creates bookings, orders and invoices itself, remembers customers and runs scheduled jobs. Start with one channel and one price list, then extend the rules based on conversation review.
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EYWA in Telegram
EYWA now works right inside Telegram — no separate app. The same answers in three languages and the same documents, in the messenger you already have open.
A voice agent answers your calls
In EYWA telephony, a voice agent answers inbound calls: it understands the question, creates a lead and transfers to an agent when needed. After-hours calls land in a ticket as a transcript.
Try it on your own task
Open the chat and send what you need right now. 120 messages a month — free, no card required.