Telephony: numbers, IVR and call recording

External lines connect over SIP: local, mobile and international routes, with load balanced between providers. An employee extension is created in seconds, starting from 1001: the system issues the SIP login and password itself, and the employee only sets up a softphone or desk phone.

What happens to a call is built in a flow builder: greeting, voice menu, forwarding, voicemail and conditions — for example, by business hours. The flow saves itself.

Calls are routed through queues and ring groups: several phones ring at once in sales, while service takes calls in turn. Agents have statuses, scripts and tickets with reply templates, so a call isn't lost even when everyone is busy.

Every conversation is recorded and transcribed. AI reviews the call: summary, tone, topics and agreements. No need to replay the recording to remember what was agreed.

Alongside telephony there's your own SMS gateway for campaigns and codes. You can remind a customer about the delivery agreed on the phone from the same system.

EYWA started as a chat assistant — “We launched EYWA”. Telephony is the first of the tools EYWA gives companies.

EYWA telephony replaces a classic PBX and separate call-center software: numbers, voice menus, queues, recording and call review are all set up in the browser. Changes take minutes, with no request to a contractor.